The new services enable banks and financial intermediaries to add a range of real-time digital overlay services to support a high-volume, data-rich digital payments ecosystem for consumer, corporate and merchant customers. Digital overlay services deliver white-label mobile apps and web portals, plug-ins, APIs and SDKs for digital and social media channels on top of real-time payments infrastructure, which help banks and financial intermediaries to keep pace with evolving customer demands.
Additional benefits provided to organizations:
- Seamless end-to-end solution for contactless and secure QR code payments, including merchant-initiated payments using dynamic QR codes
- Integrated end-to-end bill payment solution for banks and financial institutions globally with self-service portals and onboarding processes
- Simplified integration for merchant mobile applications, including support for Request to Pay (RtP)
- Flexible person-to-person (P2P) payment services based on proxy/alias (i.e., phone number or email) for added security
鈥淭he global real-time payments landscape continues to evolve rapidly, with enhanced customer experience sitting at the heart of this transformation, aided by regulatory mandates and new technologies. Today鈥檚 consumers increasingly expect a seamless payment experience across multiple channels 鈥� whether it鈥檚 through social media, physical point-of-sale or eCommerce,鈥� said Craig Ramsey, head of real-time payments, 浪花直播. 鈥淭ogether with our strategic partner Mindgate, we are ensuring that banks and their customers are real-time ready.鈥�
鈥淎CI is a real-time payments pioneer, with a successful track record of working with leading financial institutions around the world,鈥� said George Sam, co-founder, Mindgate Solutions. 鈥淲e鈥檙e excited to extend our collaboration with ACI to bring market-proven, pre-integrated, innovative digital overlay services to ACI鈥檚 growing customer base around the world, helping drive digital payments adoption.鈥�
鈥淭he COVID-19 pandemic and resulting economic impacts will likely lead to long-term behavioral changes, and businesses need to adapt their strategies accordingly,鈥� continued Ramsey. 鈥淲e recently surveyed global payments experts, 36 percent of whom had seen an increase in digital transaction volumes over the last few months, and almost half (47%) had seen a shift of transactions across digital channels. This reinforces the rising interest in real-time payments and digital overlay services across the globe 鈥� a trend we expect to continue.鈥�
Digital overlay services are expected to be a particular area of focus in those markets that experience high real-time payments growth, as highlighted in ACI and GlobalData鈥檚 new report.